Eleventh the right that express business ought to make clear express business and user both sides with written form and obligation, provision of its pattern contract ought to achieve fairness accurate and reasonable, comprehensive, put on record to provincial and postal management department.
Dozenth the channel that the enterprise ought to establish an express to be communicated with the user and system, offer business to seek advice to the user, the service such as inquiry, adopt announce a service to supervise the form such as the phone to accept an user to complain seriously.
Express business turns to postal management department the user appeal that handle, ought to appropriate processing, offer a return by the requirement.
Thirteenth express business ought to establish mechanism of sudden incident lash-up about the regulation according to the country. When producing major service block to break, express business ought to report in time to provincial and postal management department according to concerned regulation. In trouble removal process, express business ought to undertake record and be savinged to all materials that concern with the accident. Relevant data and written record save 1 year at least.
Express business because close down, change the line of production, go bankrupt wait for a reason, stop express to run an activity, ought to seasonable appropriate processing is received those who send is express, report to provincial and postal management department.
Business of the 14th express ought to strengthen pair of express to groom from the professional skill of personnel of course of study. Express clerk ought to accord with national profession standard.
Business of the 15th express must not carry out following behavior:
(One) violate national regulation, close send prohibit sending the goods that give, or did not close by the regulation send limitation to send the goods that give;
(2) collude with each other operate market price case, damage the legitimate rights and interests of other express business or user;
(3) risk mark with other name, designation of trade marks and enterprise, disturbed market manages order;
(4) break the law arrest an user express;
(5) violate the user information that divulges the know in be engaged in express serving a process;
(6) illicit of law law plan is other behavior.
The 16th express must not carry out following behavior from personnel of course of study:
(One) privately leaves tear open, hide, annul, detain, buy in and sell at a profit, theft is express;
(2) violate the user information that divulges the know in be engaged in express serving a process;
(3) illicit of law law plan is other behavior.
Express of the 3rd chapter is safe
Any the seventeenth organizations and individual must not use express network to be engaged in jeopardizing national security, society public interest or another person is lawful the activity of rights and interests. Following article prohibits sending give:
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